frequently asked questions

children policy on workshops

Minimum age for workshops

  • Handbuilding workshops: 7+ years old
  • Pottery wheel workshops: 12+ years old
    (These ages ensure safety and that participants can work independently with the tools.)

Can I bring a child to observe or wait in the studio?

No. For safety reasons (equipment, tools, and fragile pieces), only registered participants can stay inside the studio during workshops.


Is the studio environment child-safe?

Ceramics studios contain sharp tools, heavy equipment, electrical machinery, and fragile items. For this reason, we strictly allow age-appropriate activities.

workshop vouchers & gift cards

Vouchers are valid for 4 months from the date of purchase and can be used to book any of our workshops, subject to availability, directly through our website.

To redeem a voucher, simply enter the code provided in the confirmation email when booking. Once purchased, you or the recipient will receive an email with the voucher code — please check your inbox, as well as Promotions or Spam folders.

Vouchers are non-refundable and cannot be exchanged for cash.

cancelation policy on workshops

if the studio needs to cancel a class or session, you’ll be notified as soon as possible. You can choose to reschedule, receive studio credit, or get a full refund.

in case you need to cancel:

  • before 7 days - 100% of your booking cost, which you can use to rebook.
  • 7-4 days - 75% of your booking cost
  • 3-1 days - 50% of your booking cost
  • 24 hours - Unfortunately with only 24 hours notice, we are unable to refund your booking cost

worldwide shipping

due to the logistical nature of shipping not every country is on the shipping list at checkout. If your country is not listed please let me know so I can add it as an option.

Please be aware that the seller in not responsible for taxes and import duties.

care

all products are food and dishwasher safe unless stated otherwise in the product description. however, ceramics will last longer if hand-washed.

local pick up

local residents in porto can use the pick up option

private workshops

aquário offers private workshops with a minimum of 5 participants.

contact us with the amount of people, the activity you'd like to do, and when we can make this happen!

easy way to get to here

from the metro station "jardim do morro" it's a 10min walk to aquário. there's parking on the street but sometimes it's tricky to find a spot.

refund policy on pieces

unfortunately we are unable to offer any returns, refunds, or exchanges.

aquário's pieces are entirely handmade and may vary slightly in size, shape, and color

wholesale order

we take wholesale orders, please contact us at aquarioceramicstudio@gmail.com for more information.

participation policy

Please note that photos may be taken during our sessions to share the creative atmosphere on our website and social media. We respect everyone’s privacy — if you don’t wish to be photographed, just let us know during the workshop