frequently asked questions
cancelation policy on workshops
if the studio needs to cancel a class or session, you’ll be notified as soon as possible. You can choose to reschedule, receive studio credit, or get a full refund.
in case you need to cancel:
- before 7 days - 100% of your booking cost, which you can use to rebook.
- 7-4 days - 75% of your booking cost
- 3-1 days - 50% of your booking cost
- 24 hours - Unfortunately with only 24 hours notice, we are unable to refund your booking cost
worldwide shipping
due to the logistical nature of shipping not every country is on the shipping list at chekout. If your country is not listed please let me know so I can add it as an optioneach piece is wrapped in repurposed packing materia
care
all products are food and dishwasher safe, unless it says otherwise in the product description. however ceramics will last longer if hand washed
local pick up
local residents in porto can use the pick up option
private workshops
aquario offers private workshops with a minimum of 5 participants.
contact us with the amount of people, the activity you'd like to do, and when we can make this happen!
easy way to get to here
from the metro station "jardim do morro" it's a 10min walk to aquário. there's parking on the street but sometimes it's tricky to find a spot.
refund policy on pieces
unfortunatly we are unable to offer any returns, refunds, or exchanges.
aquário's pieces are entirely handmade and may vary slightly in size, shape, and color
wholesale order
we take wholesale orders, please contact us at aquarioceramicstudio@gmail.com for more information.
participation policy
Please note that photos may be taken during our sessions to share the creative atmosphere on our website and social media. We respect everyone’s privacy — if you don’t wish to be photographed, just let us know during the workshop